The ONLY reason I’m putting this on my blog is because I know that every now and then Google picks up tid bits from blog and they are searchable on the internet (a configurable option. You DO NOT have to have this turned on if you don’t want to).
My wife asked me about a charge on our bank statement from RN Superpass. The Lord had allowed me to see exactly what superpass came from the night before while I was watching something using Real Player. So at first, I didn’t know what she was talking about and starting to get bothered because of something else I was going to have to track down. Then the Lord brought the information back to mind.
Now I knew what I had to cancel, but you won’t believe how hard it was to cancel it! The more you try to cancel the stupid service the harder they try to sell it. My download and start of the service was inadvertent. I picked it up when I put real player on my “not so new anymore” laptop and, most likely, forgot to check/un-check a box somewhere. Since this is still the middle of the billing cycle the rep told me I had $10.00 in free downloads I could still use. My thought: “Great! I’ll see if there is anything worth downloading.” BUT!!!!!!!!!! Then I would have to reply to his cancellation e-mail to let them know that I really wanted to cancel it! Of course, we argued back and forth until I realized that the real issue was the $10.00 in free downloads. So I said, “Listen. I want the service terminated with THIS call. I don’t want to have to do something else AFTER I get off of the phone, so keep your $10.00 in downloads. Don’t you know he tried to push even harder!!!! I almost lost my testimony over this one.
Finally, although it was against his will, I got him to see eye with me. CANCEL NOW! No matter what language you spoke (and no, his first language was NOT english…..are you surprised?) the message should have come across clearly in that two word statement. So I got to get a laugh out of the whole thing because he puts in the cancellation request and takes off the $10.00 in free downloads and it STILL does not take effect until the beginning of the next billing cycle! But I don’t have to do anything else and no other charges will show up on my bill.
Are YOU having problem canceling your Super Pass subscription (That you probably didn’t know you got?) First: Go to this URL: http://service.real.com/contact/help.html?product=subs
Second: Scroll down to the bottom middle and follow the instruction in the Cancel Subscription box.
Third: When you get a rep online, don’t fall for the sales pitch, just cancel, cancel, cancel now!
Good Luck to you!
I just called actually to cancel my own account and it was terribly hard to understand the man that took my phone call. Instead of stirring up trouble, I will wait a few days for this e-mail to cancel. If I don’t receive it, then I will cancel over the phone completely.
I miss the days where no meant no.
I detest companies that make you go through all that trouble to cancel a service.
That’s why I don’t feel bad about posting this cheat (found on another site) which allows you to cancel online.
Basically, you need to log into your Real account and change your “Location/Language Preferences” in your profile.
If you change your language to “English (Canada)”, your Zip/Postal code to “243-8511″, and your Country/Region to “Japan”, Real will then let you cancel your service online.
This was very helpful. I just found while doing some annual “cleanup” that I’d been charged monthly all year for the Real service, and never knew it. That was my own fault, ultimately. You are quite right- it’s challenging to cancel, but the woman I contacted (Bombay accent, I think), was very polite and did ultimately accept my request to cancel on the spot. Our own American companies have exported this bulldog business culture all around the globe. It’s up to us to fix it.
Thank you I have been trying to cancel this membership for a year now.
Thanks for the tip. I called the 866 number and go cancelled without too much of a hassle. I paid for this service for over a year not knowing what the heck it was!.
Thanks for the directions!
i found your blog by searching to cancel the Real Player, thanks for the info. i was being charged without knowing it and realized it today! whoa. i have enjoyed reading some of your posts though, have a nice day! –cute kiddos by the way!
thank you very much. that made it so much more simple. I have been searching for a way to get rid of this charge for over a year.
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I HAD PAY THIS FOR 4 YEARS WITH OUT KNOWING “DONT SAY IT”
I try the bank thay were as good as a chocolate fire gard
THIS IS HOW I CANCEL IT
1 CANCEL MEMBERSHIP 2 HEARING IMPAIRED-GO TO BOTTEM OF THE PAGE
CLICK INTERNATIONAL 3 CLICK COUNTRY PICK YOUR COUNTRY 4 CLICK ON YOUR ITEM TO CANCEL 5 GO TO ITEM 8 CANSEL SUPERPASS
if you have done it right you should see this
You have successfully cancelled your SuperPass subscription. You will continue to have access to content through the end of this billing period