The ONLY reason I’m putting this on my blog is because I know that every now and then Google picks up tid bits from blog and they are searchable on the internet (a configurable option. You DO NOT have to have this turned on if you don’t want to).
My wife asked me about a charge on our bank statement from RN Superpass. The Lord had allowed me to see exactly what superpass came from the night before while I was watching something using Real Player. So at first, I didn’t know what she was talking about and starting to get bothered because of something else I was going to have to track down. Then the Lord brought the information back to mind.
Now I knew what I had to cancel, but you won’t believe how hard it was to cancel it! The more you try to cancel the stupid service the harder they try to sell it. My download and start of the service was inadvertent. I picked it up when I put real player on my “not so new anymore” laptop and, most likely, forgot to check/un-check a box somewhere. Since this is still the middle of the billing cycle the rep told me I had $10.00 in free downloads I could still use. My thought: “Great! I’ll see if there is anything worth downloading.” BUT!!!!!!!!!! Then I would have to reply to his cancellation e-mail to let them know that I really wanted to cancel it! Of course, we argued back and forth until I realized that the real issue was the $10.00 in free downloads. So I said, “Listen. I want the service terminated with THIS call. I don’t want to have to do something else AFTER I get off of the phone, so keep your $10.00 in downloads. Don’t you know he tried to push even harder!!!! I almost lost my testimony over this one.
Finally, although it was against his will, I got him to see eye with me. CANCEL NOW! No matter what language you spoke (and no, his first language was NOT english…..are you surprised?) the message should have come across clearly in that two word statement. So I got to get a laugh out of the whole thing because he puts in the cancellation request and takes off the $10.00 in free downloads and it STILL does not take effect until the beginning of the next billing cycle! But I don’t have to do anything else and no other charges will show up on my bill.
Are YOU having problem canceling your Super Pass subscription (That you probably didn’t know you got?) First: Go to this URL: http://service.real.com/contact/help.html?product=subs
Second: Scroll down to the bottom middle and follow the instruction in the Cancel Subscription box.
Third: When you get a rep online, don’t fall for the sales pitch, just cancel, cancel, cancel now!
Good Luck to you!